WHAT IS AEROSENTE?
Aerosente is a Northern Illinois based manufacturer and distributor of vintage and classic scale sailplane kits. We offer a full line of wood gliders and sailplanes starting with simple hand toss gliders and culminating with vintage and classic large scale sailplanes. Our kits are designed and or adapted by folks like Tom Martin, Tom Bode and Tony Elliott. We also offer a nice selection of Frank/John Zaic, JASCO/JETCO kits from the golden age of soaring. Mike Smock and Tom Martin are the the proprietors of the Aerosente Glider Workshop.
WHY WE DO THIS
This is a hobby and a business for us... a labor of love (nobody in the business of selling kits is in it for the money, at best you squeak out a modest income doing this). We started Aerosente because we love sailplanes - especially classic and vintage versions. We love building them and flying them, and Aerosente is a way of sharing this hobby with others. So what we're saying is that we are not Nordstroms nor are we Amazon. We don't have millions of dollars invested in technology, We don't have operators standing by to take your phone calls, we are not ISO 9001 certified and we are not your servants. We don't look at you as a customer or a business transaction, you're a fellow enthusiast and over time perhaps a friend.
THIS PLACE IS A LITTLE MESSY ISN'T IT?
If you spend any time on the Aerosente web site you will see that there is a lot of stuff there. You will also notice that it is a touch messy, not unlike our shop, but if you give us a minute or two we'll generally find whatever we're looking for. It is not unusual to have a visitor spend several hours on the site reading articles and looking at the photos. Most of our kits come with alot of detail published on the web site. Detail like manuals, build logs, historical photos, documentation, videos, etc. Publishing all this content comes with a hazard - it is difficult to make sure everything is up-to-date and accurate. So from time to time you may stumble across something that is inaccurate or out-of-date - for example when we update all the prices or contents of our kits we may miss a couple of old prices or spec's. If we do miss something we'll notify you to let you know what the new price is or how the kit contents have been modified and then give you the option of continuing or refunding your money.
IF YOU DON'T LIKE TO BUILD THEN YOU WON'T LIKE OUR KITS
If you're looking at building a scale model for the first time it is important to understand a simple dynamic. We do this because we love the building process at least as much as we do flying the aircraft. If you don't like to build or you are expecting a model that is almost ready to fly then you've come to the wrong place. It's interesting to hear some guys say "why would I pay hundreds or thousands of dollars for a model that I then need to spend hundreds of hours building?" Well the answer is simply because we like to build. Building is entertainment for us. Flying is fun. When you pencil it out, compared to other forms of entertainment - building scale models is darn cheap, and your wife will always know where she can find you!
YOU DON'T GET DETAILED BUILD MANUALS WITH OUR KITS
If you're the fussy type that needs everything to be perfect then don't get started building scale kits. Or, if you're the type that actually reads the instructions before you put something together then don't get started building scale kits. While some of our kits have manuals, most do not and require the builder to "noodle" things out on his own via the plans, build logs and interacting with the build community. All our kits have been designed by other hobbyists, not aerodynamic engineers - which means from time to time there will be errors on the plans or the parts that you'll need to correct. Most of the time we point these errors out - but not always.
WE ARE ALWAYS AVAILABLE BY PHONE OR EMAIL
The reason we mention everything above is to make sure you understand what you're getting into before you order. If you have any questions or potential concerns before you order then please give us a call at 415.246.4337 or email us at [email protected]. After you've ordered if you have any questions call us or email us. Remember what I said in the first paragraph about "not having operators standing by"? The reason for that is because we take all our own calls and answer all the emails. Generally speaking we try to take all calls as they come in and I respond to all emails the day we get them. We do ask that you not leave voicemail. Some of you will call and leave a detailed 5 minute voicemail that requires me to write stuff down and listen to it several times to understand what you said. Instead send an email. We check email about 10 times and hour.
WHAT COMES IN A KIT?
We sell skinny kits and fat kits. Skinny kits come with the plans and laser cut parts only. Fat kits come with laser cut parts, canopy, instrument panel, hardware and plans - each fat kit is a little different so check the kit specs to see exactly what you're getting. You will need to buy the long stock (spars, stringers, leading and trailing edges) and wing/fuselage sheeting, miscellaneous hardware and covering. Some of my kits have a detailed "buy-out" list for all the additional parts and pieces you need to buy, but many do not. We always recommend that you wait until you have the plans and the parts in hand before you do your buy-outs. Do your own take-off from the plans and generate your own list. And of course you will supply the servos, and other on-board electronics. Each kit has it's own specification so please review it to see exactly what you're getting and call me if you have any questions.
WHEN WILL MY KIT SHIP?
I do two types of "cuts" which determines the ship date; a “proffer” cut and a “custom” cut. Here are the differences:
1. Proffer Cut. A proffer cut will consist of a small selection of gliders that I will offer on a guaranteed 4 week ship date. I will rotate this selection from time to time and each proffer will consist of 3-5 models in various scales. For example I might offer a 1/3 scale Petrel, a 1/4 scale 1-23 and a Thermic 50. Those of you who want one of those models would place your order and receive a guaranteed ship date. If I don’t ship it on or before the date you get it for free. I’ve been doing this for a while now and it has worked out nicely. I will make the “proffer” via my email list and on my web site. So you will want to either check the web site or get on my email list.
2. Custom Cut. A custom cut is an order that has no guaranteed ship date. Typically these orders will ship in 30-45 days but could stretch as long as 90 days. I will entertain all levels of customization on these kits from plans only, to short kits, to complete full-on, everything included fat kit. You tell me what you want, I quote you, and then invoice you via Paypal. Ordering a custom cut kit is done via email. Send me an email at [email protected] explaining what you’re looking for and then I will respond back with options and pricing.
I am personally allergic to bankers and distributors. And I have issues with paying slave wages to the Chinese in order for them to cut my kits by the container load. This explains why I don't keep an inventory. I pretty much cut or build everything to order. Which is why my shipping policies are somewhat unusual.
WILL ANY OF MY PARTS BE PLACED ON BACKORDER?
From time to time our suppliers may extend their deliveries to us which will require us to put items on backorder. We try to keep stock items on custom parts but we're not always able to match supply and demand. If we're out of stock then it should generally be another 30 days before the item ships out. Because canopies and instrument panels are installed towards the latter part of the build this isn't a problem. Please call us or email us [email protected] to confirm if you have any concerns about backorders.
WHAT ABOUT RETURNS AND REFUNDS?
As I said above we are not Nordstroms - we can't offer "no questions asked returns and refunds". Because of the nature of the kit business it is very difficult to accept returns because of the hassle of repacking them, shipping them, and then being able to return them in good order to stock. Which is why we have attempted to explain in detail what you get and what you don't get from Aerosente. Because of the delicate nature of some of the parts from time to time the shipping process may damage some balsa parts. Most of the time you can repair the damage with a little CA. If not we'll cut and ship replacement parts. If anything is missing from the kit we will ship it out to you as soon as you let us know. Beyond broken parts or missing parts, if you just want to return your kit they we will have to charge a 20% restocking fee and you'll need to pay for shipping. Once we get the kit back I'll refund your payment less 20%.
HOW TO ORDER
Email us at [email protected].
Comments